Helicone Community Page

a
abe
Offline, last seen 3 months ago
Joined August 29, 2024
Hi all,

I haven't logged into our dashboard in a while, and when I visited it today I saw this error (see attached screenshot).

I already setup a time to chat with someone from Helicone about an Enterprise plan, but its really bad that I can't access a single thing in our dashboard right now, not even data that was tracked when we paid for the product.
2 comments
a
a
Hi there, we're seeing an increased volume of these errors in our app:

Plain Text
Request timed out: HTTPSConnectionPool(host='oai.hconeai.com', port=443): Read timed out. (read timeout=600)


Is there an uptime checker we can use to track the health of the API?
13 comments
V
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a
J
Hi all,

We're trying to see how our cache is performing but the page simply won't load -- what's going on?
2 comments
J
a