Helicone Community Page

Updated 2 years ago

<Fixed> Requests not loading

Hi,
I was loading the /requests page today and its very slow / wonky. A lot of times it doesn't load the requests or it shows up after a few minutes. My team members are running into the same issue. I also am not seeing our custom properties when it does load 😢
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Hey ! Was your page loading fine yesterday? We pushed a performance improvement last night at midnight and I wanna isolate if that was the problem
No issues yesterday (as far as I can remember I didn't use Helicone as much yesterday but I think I loaded the requests page at least once)! Only seeing problems when loading the page today.
Ok cool. Let me take a look into this and I’ll get back to you asap
Heya all! I just signed up for the first time and evaluating this product, really like the idea, but also finding the requests page isn't loading and all the pages are quite slow
The issue is with api/properties route > Giving {"data":null,"error":"{"code":"ECONNRESET"}"}
Thanks for letting us know! Sorry the pages are down/slow. We’ll get this sorted as soon as we can
to keep you guys in the loop, looks like a problem with our clickhouse instance. we're working with the clickhouse team currently to try and get this resolved
okay thank you keep us posted!
hey guys! can you check on your apps and see if you can view your data?
And seems super fast now compared to yesterday 🚀
amazing - thanks for letting us know!
Not sure if it's related, but I'm getting a 500 on the dashboard pages now.

I signed up some hours ago to test it out, but had to disable it as the API seems to slow down the OpenAI generations (in particular the caching functionality?).
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hey , this was a problem with AWS actually. going to make an announcement now. should be fixed!
great, thanks for the quick response!
happy to look more into your caching/generation slowdown. can you make a new post in the channel along with some screenshots?
I assumed the slower OpenAI API respones were related to the dashboard issue (services down in general), but maybe it's also caused by OpenAI's annoucement of updated plans + the new "functions"-feature. Will test again before raising any further issues
<Fixed> Requests not loading
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