Ssl error proxying requests through helicone

The community member is experiencing an SSL error when proxying requests through Helicone (using the OpenAI client). The issue is either related to the failure to get the new certificate or only working with TLSv1.2. The community member has tried debugging the issue with devops for over an hour but without success. The community member has also noticed that the https://oai.hconeai.com URL loads on Chrome but not on Safari, and the issue started happening on Sunday.

In the comments, another community member asks the original poster to share where they found the documentation to use hconeai.com, as the community is trying to push everyone to use helicone.ai for the proxy moving forward. The original poster acknowledges the time spent debugging and mentions that the issue was related to .env vars, where the OAI base URL was kept as an environment variable, which they inherited from other engineers for two separate projects they work with. The original poster did not actually check the documentation to get the updated base URL.

There is no explicitly marked answer in the post or comments.