Helicone Community Page

Updated 3 months ago

Pricing change for sessions feature

did you guys just remove sessions from the free plan? 😦 . it's good to charge money for something valuable, but a heads up before the change in pricing would have been nice. my team lost access today and we are unable to monitor our prompts in prod till we figure out the billing.
J
2 comments
Hi Emil! I am so sorry this disrupted your flow! This is definitely a failing on our part, thank you for subscribing to Helicone. We are going to do a better job at monitoring and messaging about these changes in the future! Sorry again πŸ™
Just wanted to let you know that we really appreciate the feedback and we just extended some updates here.

We decided to extend the session period for free users that have sessions! Thanks for your feedback and hopefully making our product better. Sorry again you had to go through that pain, I went ahead and applied a credit to your account as a sorry and thank you for your support and feedback! You can see your credit applied at https://us.helicone.ai/settings/billing
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