No requests getting logged in Helicone over the last few days

My email is anmol@getalai.com

Do you mind sharing your integration details here? If it’s better please feel free to DM me

Additionally, can you check your rate limit stats in the settings page? If it’s easier we can add ourselves to your org if you’re okay with that

Cc

Feel free to add yourself to our org. 57e54a54-9091-4136-b156-5ecd05b4ef88 is the org id.

Rate limits shows 0 times.

My integration follows this : https://docs.helicone.ai/getting-started/integration-method/openai-proxy

Everything was working until a week ago and then we launched on Monday so probably got a fair bit of traffic and since then our Helicone traffic seems to have flatlined at 0

Thanks for the context - we’ll update you as soon as we can!

, are you able to share a snippet of the code you used to integrate with us? Could you try minting a new Helicone token and using that in production.

, here's a. gist : https://gist.github.com/anmolsood21/49128481e683256a76a05f31a6820b8a

Made a new key and things still don't seem to be working.

All the requests do get proxied via the oai.hconeai.com endpoint fine but they don't end up on the Helicone dashboard at all

Hey. / - Would love to get some help here tomorrow as I am a little concerned as we continue to lose production data here.

Hey ! Sorry for the delay here. We’ll be able to get hands on deck tomorrow morning. We are a little swamped this weekend with other commitments and haven’t been able to really sit down and dig into this issue.

Any additional information would help us a ton once we get to it tomorrow morning!

Please schedule a call with me. I think it will be best to debug on a call: https://cal.com/cole-gottdank/secret

Hey - are you able to join the scheduled call?

Hi, apologies, are you still around ?

Yes

Are we able to reschedule for tomorrow? I blocked off today too late

I can help here!

Oh great!