Helicone Community Page

Updated 5 months ago

Invitation confusion: unable to access organization

Hello, I was invited twice to join an organization, but I only received and email with the subject Justin from Helicone, didn't received an invite email, neither in spam, and even when I created an account with the same email which I was invited I can't see the organization, could someone please help me with this?
J
D
7 comments
Hi Dennis! Can you DM me your organization ID you are trying to connect to and your email?
Hello Justin, thanks for getting back to me, my email is dennis@toyumi.io, and I don't have the organization ID but the name is toyumi.io, does that help?
that helps - I can take a look
sorry for the delay. we will take a look shortly
Hi @Dennis sorry - we are still looking into this issue. I can't seem to reproduce or resolve this issue on our end. Do you have time to talk with our support?
I will schedule a call with them thanks, I have the organization ID: 1381350d-ec4a-4cb4-904f-56f59b79fe8c if it helps
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