I don't recall but here's our org ID a9ade864-a9a0-4139-b327-210e14a8023f
@ayoKho we paid $50 and still can't use the service......
hey Abe. is the owner of the organization on the paid plan?
I'm an admin and am on the paid plan
what difference does it make if I enroll versus if he enrolls? Why isn't billing tied to the organization???
currently, our tier-based pricing is based on the owner.
so if the owner is a pro member, then the org is a pro org. I saw that you had 3 different subscriptions within Helicone, but theyre all tied to the same email: abe@f.inc
where can I manage all of these?
its pretty ridiculous that I can even get into this state
on Stripe it shows that. I can make the changes manually to fix it. what emails should be the owners?
What we need is simple:
Pro plan for the org ID a9ade864-a9a0-4139-b327-210e14a8023f
If that means that I need to be the owner of the org and have an active sub, the only thing left is to make me owner
ok - I will make the change and upgrade that account. that will make the organization a pro org
can you cancel the other two subscriptions and refund those charges please?
Yeah I can. just to confirm - you only want one subscription correct? and the only pro owner should be the owner of the org id a9ade864-a9a0-4139-b327-210e14a8023f
can you make me owner of that org?
which should signal to you that I'm authorized
ok cool, thanks for working through this with me
@ayoKho is it done? I still see the other user as owner
not yet - sorry. working on it now
should take a sec to update, are you the owner now?
should be all set! thanks for being patient with us. if theres anything else lmk!
I see that I'm owner now, how many active subs do I have under my account now? @ayoKho
There were 2 new subscriptions that popped up Sept 10th. I removed these so you just have the one that you signed up for on Aug 7
Ok thanks -- can you refund the two duplicate please?
they were never charged. they were within our 2 week free trial
