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hi Abe thanks for signing up I can

hi Abe! thanks for signing up. I can diagnose this for you. what email did you sign up with?
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33 comments
I don't recall but here's our org ID a9ade864-a9a0-4139-b327-210e14a8023f
@ayoKho we paid $50 and still can't use the service......
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hey Abe. is the owner of the organization on the paid plan?
I'm an admin and am on the paid plan
what difference does it make if I enroll versus if he enrolls? Why isn't billing tied to the organization???
currently, our tier-based pricing is based on the owner.

so if the owner is a pro member, then the org is a pro org. I saw that you had 3 different subscriptions within Helicone, but theyre all tied to the same email: abe@f.inc
3 diff subs?????
where can I manage all of these?
its pretty ridiculous that I can even get into this state
on Stripe it shows that. I can make the changes manually to fix it. what emails should be the owners?
What we need is simple:

Pro plan for the org ID a9ade864-a9a0-4139-b327-210e14a8023f

If that means that I need to be the owner of the org and have an active sub, the only thing left is to make me owner
ok - I will make the change and upgrade that account. that will make the organization a pro org
can you cancel the other two subscriptions and refund those charges please?
Yeah I can. just to confirm - you only want one subscription correct? and the only pro owner should be the owner of the org id a9ade864-a9a0-4139-b327-210e14a8023f
can you make me owner of that org?
I am an admin ATM
which should signal to you that I'm authorized
ok cool, thanks for working through this with me
@ayoKho is it done? I still see the other user as owner
not yet - sorry. working on it now
should take a sec to update, are you the owner now?
adding [email protected] back in as a user now
should be all set! thanks for being patient with us. if theres anything else lmk!
I see that I'm owner now, how many active subs do I have under my account now? @ayoKho
just the one
There were 2 new subscriptions that popped up Sept 10th. I removed these so you just have the one that you signed up for on Aug 7
Ok thanks -- can you refund the two duplicate please?
they were never charged. they were within our 2 week free trial
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