Helicone Community Page

Updated 5 months ago

Helicone

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A community member is experiencing issues logging in to a newly created account. They are being redirected to an "unauthorized" page, sometimes after briefly seeing a "welcome" screen. The community member is seeing hundreds of errors in the console. Another community member responds that the company is switching to a new authentication package this week, which should fix the issue. The original community member confirms that the issue has been resolved as of the previous day.

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CChris C

I'm having issues logging in with a newly created account. In a new incognito, logging in with email (new account), I'm redirected to: https://us.helicone.ai/signin?unauthorized=true. It's erratic; sometimes I get to the /welcome screen first where I'm asked to create an organization. Up on hitting 'next' im redirected back to that signin URL. Or sometimes I don't get to /welcome at all and just get thrown into a loop. Any ideas?

5 comments

CChris C

I notice sometimes a "you have been logged out due to unauthorized access" message will flash quickly as I'm redirected.

CChris C

Hundreds of errors piling up in the console

JJustin

Hi @Chris C sorry for the inconvience. We are switching to a new auth package this week that should fix this issue. Are you still experiencing this?

CChris C

It started working as of yesterday afternoon!

CChris C

thank you

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