Helicone Community Page

Updated 2 years ago

[Fixed] Stuck on the loading screen

So excited to use Helicone to track usage and cost per user. We installed the code and tried to run some tests, but can't get passed this screen? Let me know if we skipped a step?

Attachment

Screenshot_2023-04-04_at_10.11.05_PM.png

12 comments

JJustin

Hi thanks for reaching out, are you using the hosted version (helicone.ai) or are you trying to run this locally?

MMegan Fenner

"Been stuck here for awhile. Tried 3 separate requests to their url. I still get the clips though. Guessing we might need this deployed for it to work?" - From Dev But then we deployed to our staging environment and it still wasn't syncing.

JJustin

I see, are you guys willing to hop on a call?

JJustin

Plain Text

curl --request POST \
  --url https://oai.hconeai.com/v1/chat/completions \
  --header 'Authorization: Bearer <KEY>' \
  --data '{
    "model": "gpt-3.5-turbo",
    "messages": [
        {
            "role": "system",
            "content": "hello"
        }
    ],
    "temperature": 1,
    "max_tokens": 7
}'

Can you run this with replacing <KEY> with your OpenAI APIKey? and check the helicone dashboard?

MMegan Fenner

Sweet - let me pass this along to our engineer and then if it doesn't work, we'll coordinate a call!

MMegan Fenner

I think we're running GPT4, not sure if that has an impact on this? Either way, will get back to you. Super excited to get this running!

JJustin

that should not,

JJustin