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Updated 2 years ago

Double Data Everywhere

Double Data Everywhere

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We're seeing 2x data everywhere somehow except Requests tab.

Like in the shared example screenshot - we've 6 requests in Requests tab. But Users tab is showing 12 requests. Also cost is showing 2x. Also dashboard is showing 2x data. Is it some bug on ourside or at platform level?

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Screenshot_2023-06-07_at_6.49.48_PM.png

Screenshot_2023-06-07_at_6.49.17_PM.png

Screenshot_2023-06-07_at_6.49.07_PM.png

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30 comments

Just to update on this - we created another organization, and it did the same on first user. But for second user, it worked perfectly. So maybe something related to first user only

Thanks for letting us know! Looking into this and will update you as soon as we find anything

hey , do you mean user inside of your data? or helicone user for your org?

Hi - Sorry about this issue - would it be okay if I added myself to your org?

User inside data - but yes, I've seen this without user as well somehow

Definitely. Let me know how can I add you 🙂

I can add myself!

Cool. Let me know if you need any info from myside

wow this is so strange

Attachment

What timezone are you in?

IST 😦

Ok now it seems perfect

Woa what? it is just working now?

Yup. Let me check in our production organization

It is perfect as well ( It was not before 15 minutes, as I was going through data after your message )

Strange. Maybe timezone level conflict, or delayed processing. But yes, everything seems perfect now

AHH I know the problem!

I fixed it

This was super useful information

Awesome. Thanks a lot 🥹

for helping me get to the root cause

thankyou

Appreciate co-founder himself joining the support ❤️ And definitely thanks for Helicone. First day and we've saved almost $800+ monthly cost leak

A lot of love

of course! super happy to help out. Glad everything is working now

WOW 800$ This is amzing!

Would you mind if I quoted you and your company as a testimonial?

Definitely man. Always happy to help you however we can

If you need any other sensitive details like how we saved or business details, can send you in DM 🙂

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