The community member, Ferdinand Yao, inquired about extending the retention period of user logs from the current 3 months to an indefinite period, and whether this would incur an additional fee. A support representative responded, requesting that Ferdinand email the support address to handle the inquiry further.
I am reaching out regarding the retention period of user logs. According to the available information, it appears that logs are stored for a period of three months. I would like to inquire whether it is possible to extend this retention period indefinitely, and if so, whether this option would be available for an additional fee.
Thank you in advance for your assistance. I look forward to your response and am happy to provide any further details if needed.
