Helicone Community Page

Updated 3 months ago

Creating a new org doesn't adopt the "Pro" label with Premium Plan

What's the issue?

We subscribed to a premium plan and expected our new org to be labeled as "Pro", but it isn't.

I added scott@helicone.ai to the org for further investigation.
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31 comments
I also created a new org named "TEST" but it's also without "Pro" label.
Thanks for adding Scott! We are taking a look now
Ohh! - We changed our pricing. We grandfathered in your old orgs to be pro. But any new org will cost 25$/mo

https://www.helicone.ai/pricing
If it is just a test org typically people are OK with it being free
so it costs $100/mo if I have 4 orgs in 1 account? Previously we could create unlimited org in one account.
Right now you were grandfathered in for the 4 orgs you have is at 25$/mo.
Any new org will cost an extra 25$/mo if you want it to be pro
So I create extra 100 "Pro" org then it'll be extra 2500$/mo?
Yep. If you are bulk ordering Pro orgs, we can chat and give you a fixed rate for X number of orgs
Our business plan is based on num of Helicone org as we distribute each org for each customer. We'd like to know what a fixed rate apply for our case πŸ™‚
We are on a process to sell our product so cannot tell "how many" orgs are necessary as of now. But the num of customers are increasing πŸ™‚
Btw u havent mentioned an extra 25$/mo per org in https://discord.com/channels/1020597994703310878/1037173130168381470/1149804165028135024 neither in the pricing page
Not sure for other use case but we really appreciate you to explicit somewhere to be fair for everyone πŸ˜‰
we'll update the pricing now to make it clearer that its by organization. we're more than happy to hop on a call or discuss a specific plan for your use case!
do you have time later this week or next to chat?
I prefer to have a chat in the morning in JST (UTC+9) so do u think u can find a slot?
This is awesome! Congrats on the growth πŸŽ‰
are you available to meet 8am later this week or next week?
8am your time. so 8:30pm our time
Yes, that works for me! Shall we have a call tomorrow at 8.30pm in PST?
We'd like also to discuss more smooth creation of a new helicone org. We need to onboard our customer smoothly πŸ˜‰
Yes! Would love to hear about this - I don’t think I’ll make today’s meeting, but Scott should be there
Can u enable the pro to our org "ext-sancon"? We're willing to pay for that cost ($25/mo) πŸ˜‰
You can upgrade directly for that org, it should work! πŸ™‚
Ah nice! Let me try πŸ˜†
Japp i upgraded it now! Thanks for a very quick response πŸ˜‰ we can close this ticket as its not a bug
Woo! Talk in a bit
Wait. Does 830pm PST mean in 15m or tmrw night
Tomorrow night πŸ˜‰ i always get confused 🀣
no worries! see you tmrw night
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