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Updated 5 months ago

Seeing onboarding screen for existing account

At a glance

A community member has been using Helicone for over a year and has an existing account. However, when they try to log in, they are taken to an onboarding screen and asked to create a new API key, even though they already have multiple keys in use for their production environment. The community member is wondering why this is happening and if they can just access their dashboard instead.

In the comments, another community member mentions that clicking "skip onboarding" does nothing. Other community members provide troubleshooting steps, such as verifying the account status, checking the validity of the existing API keys, reviewing the permissions of the keys, updating the API key configuration, and contacting Helicone support if the issue persists.

Additionally, a Helicone representative acknowledges that they are experiencing authentication issues and are working to fix them. The community member thanks them, and the representative confirms that the issue should be resolved.

pprempv
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Hey folks, we have been helicone for more than a year and have an existing account. Now when i login in takes me to onboarding screen and asks to create API key. Why? We already have a number of keys and all of that being used in production. Can we just access our dashboard cc
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5 comments
pprempv
Clicking on skip onboarding does nothing
DDuckie
To address why you're seeing the onboarding screen and being asked to create a new API key despite having an existing account and multiple keys in use, you can follow these troubleshooting steps:

  1. Verify Account Status:
    • Ensure you are logged into the correct Helicone account. Sometimes, being logged into a different or incorrect account can cause issues with API key recognition.
  1. Check API Key Validity:
    • Confirm that your existing API keys are still valid and have not expired or been revoked. API keys can sometimes be invalidated due to security policies or expiration.
  1. Review API Key Permissions:
    • Ensure that your existing API keys have the necessary permissions for the actions you are trying to perform. Limited permissions might cause the system to prompt for a new key.
  1. Update API Key Configuration:
    • Verify that your API keys are correctly configured in your environment or application. This includes ensuring that the Helicone-Auth header is correctly set with the existing API key.
  1. Contact Support:
    • If the issue persists, contact Helicone support for further assistance. They can provide specific guidance and help resolve any account or key-related issues.
For more detailed information on generating and configuring API keys, you can refer to the Helicone documentation on creating an account and generating an API key here. source

By following these steps, you should be able to troubleshoot and resolve the issue of being prompted to create a new API key despite having existing ones.
CCole
Hi, we're experiencing auth issues right now and are fixing them.
pprempv
Got it. thanks
CCole
Hi It should be fixed now
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