To address why you're seeing the onboarding screen and being asked to create a new API key despite having an existing account and multiple keys in use, you can follow these troubleshooting steps:
- Verify Account Status:
- Ensure you are logged into the correct Helicone account. Sometimes, being logged into a different or incorrect account can cause issues with API key recognition.
- Check API Key Validity:
- Confirm that your existing API keys are still valid and have not expired or been revoked. API keys can sometimes be invalidated due to security policies or expiration.
- Review API Key Permissions:
- Ensure that your existing API keys have the necessary permissions for the actions you are trying to perform. Limited permissions might cause the system to prompt for a new key.
- Update API Key Configuration:
- Verify that your API keys are correctly configured in your environment or application. This includes ensuring that the
Helicone-Auth header is correctly set with the existing API key.
- Contact Support:
- If the issue persists, contact Helicone support for further assistance. They can provide specific guidance and help resolve any account or key-related issues.
For more detailed information on generating and configuring API keys, you can refer to the Helicone documentation on creating an account and generating an API key
here.
sourceBy following these steps, you should be able to troubleshoot and resolve the issue of being prompted to create a new API key despite having existing ones.
