Dashboard not loading due to bad data (not sure)

DDuduxo

Hi folks,
I'm trying to access my org dashboard and it doesn't fully load for me

My org id is e036911f-a83c-4be3-9ade-0b4a7dd3d09b

And I'm seeing the following requests failing:

https://www.helicone.ai/api/organization/undefined/layout?type=dashboard (status 400)

"{orgError: {\"code\":\"PGRST116\",\"details\":\"The result contains 0 rows\",\"hint\":null,\"message\":\"JSON object requested, multiple (or no) rows returned\"} }"

https://bolqqmqbrciybnypvklh.supabase.co/rest/v1/user_settings?select=referral_code&user=eq.undefined (status 400)

Plain Text

{
    "code": "22P02",
    "details": null,
    "hint": null,
    "message": "invalid input syntax for type uuid: \"undefined\""
}

https://www.helicone.ai/api/organization/members (status 404)

Returns a HTML page

12 comments

CCole

Hi ,

The dashboard page isn't fully loading because you've exceeded the request limit on our Pro plan. To fix this, we can switch your organization to our new usage-based plan, Growth. I will remove the limit temporarily, but please schedule a call with me so we can discuss this further:

https://cal.com/cole-gottdank/30min

Thanks!

DDuduxo

Is that limit related to number of access to the dashboard? what exactly?

CCole

It is related to the number of requests your organization has sent. The Pro plan is up to 500k requests, your org has surpased that. You can view the number here: https://www.helicone.ai/settings?tab=1

DDuduxo

one more small ask (I wasn't aware of this limit 🤔 )

DDuduxo

What happen with the new requests after reaching the limit? Will they get ignored? Kind of concerned about my application status

CCole

Hi, we will always proxy your requests no matter what.

CCole

We are also still logging your requests, however we disable certain observability features. I just removed the limit temporarily, so you should be able to access your dashboard again.

DDuduxo

Thanks! Let me align everything with my CTO and we will schedule some time to discuss it 🙂
(I also have another issue I want to check but will create a different thread)

CCole

Sounds good! Look forward to speaking soon!

CCole

Hey , any update on switching to our Growth plan?

DDuduxo

Hey , not sure who went to the call with my CTO (Tony) today, so he gave all the updates and we are discussing about it 🙂

CCole

Ah! That was with Scott, thank you!

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Dashboard not loading due to bad data (not sure)