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Updated 3 months ago

Dashboard not loading due to bad data (not sure)

Hi folks,
I'm trying to access my org dashboard and it doesn't fully load for me

My org id is e036911f-a83c-4be3-9ade-0b4a7dd3d09b

And I'm seeing the following requests failing:
"{orgError: {\"code\":\"PGRST116\",\"details\":\"The result contains 0 rows\",\"hint\":null,\"message\":\"JSON object requested, multiple (or no) rows returned\"} }"

Plain Text
{
    "code": "22P02",
    "details": null,
    "hint": null,
    "message": "invalid input syntax for type uuid: \"undefined\""
}


Returns a HTML page
C
D
12 comments
Hi ,

The dashboard page isn't fully loading because you've exceeded the request limit on our Pro plan. To fix this, we can switch your organization to our new usage-based plan, Growth. I will remove the limit temporarily, but please schedule a call with me so we can discuss this further:

https://cal.com/cole-gottdank/30min

Thanks!
Is that limit related to number of access to the dashboard? what exactly?
It is related to the number of requests your organization has sent. The Pro plan is up to 500k requests, your org has surpased that. You can view the number here: https://www.helicone.ai/settings?tab=1
one more small ask (I wasn't aware of this limit πŸ€” )
What happen with the new requests after reaching the limit? Will they get ignored? Kind of concerned about my application status
Hi, we will always proxy your requests no matter what.
We are also still logging your requests, however we disable certain observability features. I just removed the limit temporarily, so you should be able to access your dashboard again.
Thanks! Let me align everything with my CTO and we will schedule some time to discuss it πŸ™‚
(I also have another issue I want to check but will create a different thread)
Sounds good! Look forward to speaking soon!
Hey , any update on switching to our Growth plan?
Hey , not sure who went to the call with my CTO (Tony) today, so he gave all the updates and we are discussing about it πŸ™‚
Ah! That was with Scott, thank you!
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